Customer Feedback

We aim to offer you a great on-line experience and it's nice to get feedback. Below are some of our happy customers comments, please feel free to send us yours.

"Picked up my parcel today from Post Office. Such a quick delivery and the procedure was flawless. I am SOOOO pleased that I found someone who can still supply my vacuum bags at such a reasonable cost."
- Kathy, October 2016

"Thanks Guys As i have read on  your site  your service is excellent. My air filter arrived today for my Wet & Dry Taurus Vacuum that i have been looking for. The quality of the filter is far better than the original. I will be looking in the future for more filters & accessories on your site. Delivery was very quick"
- Ray, Spetember 2016

"I placed my order on Friday for some vac bags.I received them today (Monday). I just wanted to let you know  I rate your company with a 5 star. The communication with Eparcel and tracking was spot on! I ordered some from Ebay which never arrived. I was searching on Google and came across your website. I'm glad I chose to go with your company and will letting friends and family know they can be put at ease with the quality and the fast shipping service. Give yourselves a HUGE pat on the back."
- Vanessa, September 2016

"The bags fit perfectly, plus they came with a free filter which I needed to replace as well. Thank you for an excellent product and service. Starting from providing a Tracking number from day one, to sending email notifications that the parcel is on its way.
I am a loud mouth, and I will be recommending you to everybody I know. In fact I am having a second look at your website to see what else you sell, if this is the kind of service you are providing. Keep up the excellent work."
- Sevan, September, 2016

" Hi Anne, Order received last Friday 06.02.15. How easy was that! Wow! Many thanks for an excellent online purchase experience. Keep up the good work"
- Fred, February, 2015

" Order arrived promptly today from Australia Post. Thank you for the professional service & quality product"
- Dave, February, 2015

"Thank you for the great service.  I received my bags on Friday.  I will never go to a normal shop again.  They never seem to have to right bags and are not interested in helping me.  It was so nice to go online and it all worked perfectly."
- Debbie, November, 2014

"Hi Anne, Just a short note to say what spectacular service!!!! The bags arrived this morning - not even 24 hours from my order and they were here."
- Mark, February, 2014


"I received my vacuum bags in less than 24 hours after placing my order. I’ve ordered things on ebay from the next suburb and still had to wait up to 5 working days! These bags have saved me almost 70% of the cost to buy direct from the brand company and that’s including postage. Amazing, thanks"

-Betty, January 2014

"
Hi. My order arrived today (how quick was that ) thank you so much, the brush fitted my vax perfectly."
- Wendy, December 2013

"Anne, Very pleased to say that I received my bags today in the mail. Excellent service and bags half the price of local retailer. Hope it improves the performance of my dear old Vax"
- Sarah, November, 2013

"Just wanted say a big thank you for the efficient service and prompt delivery! Received them so quickly. This is my second time ordering from vacbagdirect (the first was before the website overhaul) and service/delivery is still topnotch! You have a regular customer now!"
- Sharon, November 2013

"This company is awesome with the best prices to be found anywhere. Thank you so much to Anne for her assistance and the deliver time was mind blowing ordered it Wednesday and it arrived Thursday. I love this
company and I will continue to be a customer. 3 cheers!"
- Robert, August 2013

"I am seriously impressed with the service of your organisation. Under 24 hours from order to delivery"
- Rob, October 2013

" What wonderful service. Only ordered Tuesday and my order is already here. Great service when we are interstate and in a regional area. Well done"
- Sandy, OCtober 2013

"Hi, I've received my order today and wanted to thank you for your service.  It's the first time I have ordered vac. parts on-line and I was very nervous about getting the right sizes, etc, however Vacbagdirect was an
easy site for me to negotiate and I am one very happy customer"
- Trish, September 2013

" As a first time customer at Vac Bags Direct, may I compliment you on GREAT service all round"
- Bernadette, September 2103

"Just a quick email to let you know vacuum arrived today very quick postage was thinking next week, also hose nozzle arrived today also."
- Scott, August 2103

"
Just wanted to congratulate you on your fantastic service i ordered my part on Monday and received it Wed morning 4 stars to you and your staff. Thank you for keeping me informed very happy with your service."
- June, August 2013

"I love your service and I will continue to use you in the future!!!!  So good for a country girl."
- Jen, August 2013

"Thanks for the great service, the items arrived here yesterday at about lunch time"
- Vicki, July 2013

"Just a note to say thank you for the quick dispatch of my order. Really it was a record breaker. More power to your business."
- Willie, June 2013

"I received my order 15 Kirby bags yesterday and wish that I'd known about you years ago. Many thanks for the prompt service, look fwd to dealing with you in the future."
- Gerry, June 2013

"Thank you for the refund paid into my paypal account.  I appreciate the way you honoured your money back guarantee and paid the refund so promptly."
- Marcia, June 2013

"My parcel arrived today.  Thank you so much for terrific service.  Cheers, Penny"
- Penny, June 2013

" WOW - Thank you for the speedy delivery of my Wertheim Vacuum Bags. Ordered Sunday night, delivered Tuesday morning.....I'm very happy and very impressed!"
- Sandra, May 2013

"Thank you SO MUCH for the super speedy delivery of the NILFISK bags. Ordered late Tuesday night. Delivered to our home in Windsor am 11/4/2013. That is brilliant service. Quality of the bags is excellent too. Expect returning customer"
-Max, April 2013

"My Nanna has an older Hoover Breeze and needed new vacuum bags to suit.  After a number of phonecalls to companies in SA with the same frustrating answer - we don't stock those - I went online and sent a quick email to Vac Bag Direct and Anne emailed me back with a link to the bags I needed.  I ordered them, they were delivered to one very happy nanna within a couple of days and I highly recommend dealing with VBD!  Great service, quick postage, extremely reasonable prices, thank you!"
- Kym, March 2013

"Hi, Thanks. Ordered bags yesterday, Delivered today in Canberra. Amazing!"
- John, March, 2013

" Just wanted to say a big thank you! Every order I’ve placed has been easy, superfast delivery & hassle free"
- Betty, March 2013

" Hi Guys, 
Our order arrived today, Friday.  We are very impressed by the service the company has provided.  The bags arrive in the same week that the order was placed and are in excellent condition.  We are very impressed by the prompt and efficient service provided by the company."
- Max & Anne, Febfruary, 2013

"My bags have just been delivered. Thankyou very much. I find it very hard to get bags for my Hoover Breeze vacuum cleaner. I’ll definitely be buying from you again in the future, as the price and delivery was great."
- Paula, January, 2013

" Hi  people, We received our order below, on Tuesday am of the 29th  and all is fine, thank you. Service and delivery exceptional, considering it's a long week end and also the flooding!"
- Neil, January, 2013

" Thank you so much for the bags that i recieved today 26 th november which took only two days not counting the weekend .Very prompt and i will certainly buy from you again .keep up the good work"
- Jennifer, November 2012

" Hey guys, just wanted to say I am impressed with your prices and service... Found you by accident on google and bought some bags for my Premier ducted vac.... Ordered on Sunday and delivered Wednesday... Thanks for the great service... i will be recommending you to my friends.."
- Scott, October 2012

" Just saying thankyou for such prompt delivery of the vacuum bags. What a great service!"
- Kylie, October 2012

" Hi Vac Bag Lovely People! First time customer who is very impressed!  Thanks so much for speed and attention to detail.  I shall return! "
- Pam, September, 2012

" G'Day, Yesterday I ordered some vaccum bags for a Ryobi vacuum I have and they bags turned up on my door first thing this morning. I must say that I am blown away with this excellent service. The website was easy to use and pay with. I will be using you for all future purchases for my vaccum bags."
- Ryder, August 2012

" Just want to thank you for your excellent service.  My order was delivered within 24 hours.  I am very impressed!"
- Sandra, 2012
  

"I received my vacbags today, thank you for your prompt service and courtesy. Look forward to doing more business in the future."
- John, August 2012

" Many thanks for the replacement vacuum bags and filter. Your customer service is appreciated and I look forward to being a continued loyal customer."
- Natalie, September 2012

" Just wanted to say thankyou for the great service and speedy delivery on my bags. I live in rural SE Qld, I ordered on Tuesday and had the bags in my hand Thursday morning. Your service is great and your prices much cheaper than instore, I will be buying again. Cheers"
- John, May 2012

"Absolutely Expert in every way. When I run out I will repeat this order".
- Pam, May 2012

" I would like to congratulate your co., I ordered 2 lots of bags on monday 2-4 2012, and received them on 4- 4-2012, that is what I call service. thank you and best regards, "
- Bob April 2012

" Thanks for the vac bags - door to door in under 24hrs - I placed my order at 1.13pm yesterday and at 10am this morning my bags were delivered, great, great service. thank you"
  - Lyn, March 2012

" Thankyou for the prompt service. You have restored my faith in retail "service" and Australia Post all in one. I ordered these at about 11am on a Friday, and by midday Monday they were in my PO Box in a little village in Victoria. Impressive! Highly recommend this service to anyone who lives in a country area with limited shopping facilities.  10/10"
- Kellie - March 2012

" Order received at 8am this morning, delivered to my door.  Thank you for the great service, much appreciated. Jan xxx"
- Jan, January 2012

"Dear VacBag Team, thank you so much for your extremely prompt and efficient service, I am totally overwhelmed.  The brush you sent is perfect, and believe it or not was only a fraction of the cost I was quoted at Godfrey's recently.  Your business is brilliant and I will be recommending you to others."
- Lawrence, January 2012

"Hi everyone, just wana say thank you for great service . you have a future customer. 10+++++"
- Elizabeth - December 2011

"Hi Anne, I got these bags and they're perfect. Thanks for your help and putting and end to what I thought was a futile search"
- Liga, October 2011

" you Guys are GREAT.  I couldn't believe I received the Bags on Thursday afternoon, I only ordered same on Tuesday.
 Wow"
- Josephine, August 2011

"Cant believe arrived this morning, thank you, will tell all my friends about your great service"
- Robyne, June 2011

"Order received a few minutes ago.  What wonderful service.  Will definitely use you again.  Thanks again. Order one day receive the next is almost unheard of.  Thankyou thank you"
- Sandra, May 2011

" I am extremely impressed with the service I have received with the supply, delivery of the dust bags and the changing and returning of the floor tool. I would have no problem recommending your site to other and will do so to all my friends. I’m so glad I found your site. I look forward to placing more orders in the future."
- Merika, April, 2011

"Thank you for your prompt response and nice service. I received the pack already and it fits nicely to our vacuum. We had been wandering around the shops trying to fine the one that fit, so frustrated !! Thank you for doing this business, we will definitely get back to you after we use up this lot"
- Orwan, April 2011

"Hi guys, Thanks heaps for the great prices and speedy delivery. Will definitely deal with you again."
- Peter, April, 2011

"Order received. Thankyou very much for your prompt service which I would highly recommend to anyone."
- Kevin, February, 2011

"Thank you for you wonderfully prompt service.  The parcel arrived at noon today!"
- Sue, February, 2011

"Thank you for such great service, my parcel arrived today"
- Pam, February 2011

"Just writing to say how amazing your delivery times are. Ordered at 2pm yesterday, delivered at 9am today to Narooma on South Coast! It was the same when I ordered bags last time, but I thought it might have been a fluke! No way! I wish other companies were as on the ball as you guys."
- Bob, January 2011

"Dear VacBagDirect, just to let you know that I am thrilled with your service!!  After 3 years we finally have vacuum bags that actually fit our vacuum cleaner!  We will definitely re-order when the time comes."
- Helen, January 2011

"Amazing Service. I Ordered my bags on afternoon of the 4th and they were delivered on the morning of the 5th. Absolutely amazing service and excellent quality products.  Have recommended them already to many and will definately use again."
- Linda, January 2011

"Thank you!!!! How fast is your service!!?!!?!? AMAZING!!! Have already recommended you to a friend!
Thanks"
- Karen, January 2011

"would just like to say thank you for processing my order so fast. I was shocked when the bags arrived after 1-2 days…..Thanks again for your great service…"
-Lou, December 2010

"I just collected it from the post office!  Fast, Efficient, reasonably priced and convenient.  The only thing more you could do for me is come over and do the actually vacuuming"

- Carolyn, October 2010

"Thank you for your promp efficient service. I had these on order for 3-4 wks at retravision and cancelled and ordered on line with you. Its taken less than 5 days including the weekend. A service I will reccomend to every one"
- Grant, October 2010

"Thank you...good doing business with you"
- Alex October 2010

"That is very impressive.  I ordered these on line at about 3:30 in the afternoon and received them the next day at 09:30.  Excellent service"
- Keith, September 2010

"Hi,  Can’t believe I placed an order yesterday and received it today at 8.20am.  Now that’s service for you and the bags for my vac are perfect (and at a affordable price),  Thanks"
- Nicole, Sept 2010

"Thank you for your quick response.  The items arrived at the Post Office today.  Please be assured that I will  recommend your services to others"
- Dave, August 2010

"Just wanted to thank you on your excellent service. Ordered the bags on Wednesday afternoon and got Friday morning.  Excellent quality, too, and much better quality (and cheaper!) than the one’s I’d got from Godfreys in the past.  Will definitely buy from you again."
- Tim July 2010

"Hi Guys, Recieved the package on friday. Thank you for your quick response and service. Will be doing more business with you guys in the future."
 - Anthony, July 2010

"Thank you kindly for such prompt service.  I just arrived home and the postman left a card for a parcel to be picked up.  FANTASTIC SERVICE!!!   I'm so glad I found your site online and will be telling other people about what a great service vacbagdirect is."
- Suzanne, July 2010

" i received my order yesterday and it fits perfectly. Thank you for this service, i have a newborn and a toddler and cant make it out like i used to.  I will continue to buy my bags from you and will spread the word to my friends/young mothers alike. "
- Eleni, July 2010

" I think I’ve been through a dimensional shift – I’m sure the vacuum cleaner bags arrived before I even ordered them!  Such efficiency is remarkable and applaudable.  Congratulations on your efficiency and wonderful customer focus."
- Donna, May 2010
 
 
" Hi Guys, order received, many thanks for your prompt and courteous service.
   (will recommend you guys to everybody)"
- Ian, May 2010

"I would like to thank you for your speedy and efficient service. I just ordered  the goods yesterday and they were outside my front door before I even out of bed this am. thanks so much"
- Margaret, May 2010

" many thanks. for quick delivery.. will definately reccomend your company for honesty and speedy delivery  .. bags are spot on and fit perfectly ..as good as what we used to pay for from kirbys. for. so callled genuine bags"
- Cheryl, April 2010

"Now that is service. Ordered yesterday and on my doorstep today. Many thanks"
- Judy, March 2010

"Another happy customer!  I ordered my vacuum cleaner bags on Sunday night and I had them first thing Tuesday morning.  This was after I had sourced every store in my local area who sold vacuum cleaners - no one could help me with replacement bags.  Then I decided to try on-line and, bingo, my problem was solved. I'll certainly deal again, and spread the word about where to shop"
- Leonie, February 2010


"I would just like to say how impressed I am with your service.  Your website is very easy to use and your processing and delivery was extremely fast.  Thank you very much. "
- Jenny, January 2010

 
"Just wanted to say thankyou for the excellent customer service and you have the most competitive price"
- Julie, January 2010

"I just wanted to send a big thank you for the excellent customer service your company displayed on my recent order.  I orders my Vac Bags Tuesday afternoon and I had them by Wednesday lunch time. I am very impressed with the no fuss prompt delivery. Your prices are also very competitive, which is always a bonus.
Thanks again. Please pass my thanks on to those responsible for such great customer service."

- Lisa, December 2009


"I received my recent order of the 2 products you recommended.
Both fit their respective vacuum cleaners perfectly.
Thanks for the information/recommendations and courteous, prompt service.
A pleasure to do business with you. I will recommend you to others (I already have!)"

- Jo, October 2009

"Just a quick note to say thank you for your great service. I ordered and paid for my vac bags yesterday and received them today, very good fast turn around. I will definately be coming back to you guys and refering you to others. Thanks again"
- Glen, October 2009

"Thank-you , for your great service.  I will be telling all my friends about your website. Hopefully you will receive more orders".
- Pam, October 2009

"Thankyou very much. I received the vacuum bags today. I am very impressed with the speed of service."
- Suzanne, September 2009

"I would like to thank you for your perfect fit dust bags as well as super fast delivery. I will definately use your site again"
- Tania, August 2009

" Hi - just to say what fantastic service! I can't believe how quickly I received this."
- Rachael, 27 April, 2009

" Thanks Paul - that looks like what we need. Thank you for taking the time to search for us - I will place an order for some over the weekend.  Your prompt response is greatly appreciated."
- Mick & Robbie, 24 April, 2009

" Hello Paul, thanks for sending this example to me.  I am not sure if it will fit, the shape is right.  My collar is larger, I have taken it to work to scan to you.  Thank you for what amounts to excellent customer service."
- Tracey 14 April, 2009

" Hello, Your service is excellent.  I ordered the above yesterday and received them about a minute ago."
- Stephen 8 April, 2009

 
" Just to say thanks for the prompt and efficient way you dealt with my (small ) order for numatic vac. bags,they arrived within four days of ordering them."
- Barbara 4 April, 2009

"My order arrived today.  Extremely efficient, thankyou very much for such fabulous service."
- Lil 31 March, 2009

"Parcel arrived safely.  Thank you for the great service.
- Penny 4th May, 2009

"Many thanks for your prompt reply.  Great Service.  We will now order and be able to continue using our Vac which we are very pleased about".
- Julia & Harry, June 2009

"My order has arrived this morning! I am so impressed with this speedy delivery. Thanks very much!!"
- Clare, June 2009

 " I am really happy with the Vaccuum bags that were sent within 2 days of ordering, from your company. I'll be certain to tell my family and friends of your site. Im saving around $5 a packet. Which is a total savings of $30 on 6 packets. I will be back"
- Jenny, June 2009

"Dear Vacbag - parcel received - excellent service all round. I will order again from you next time."
- Will, June 2009

" I only ordered my vac bags yesterday at lunchtime, and they are here already. Excellent service!!"
- Frances, August 2009